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- Retitle your receptionist position to "Manager of First
& Last Impressions" and select, treat and train her/him
accordingly. Your marketing success rate will soar!
- Streamline your internet searches via Dogpile.com, a multisearch
engine. Dogpile searches most the major search engines with just
one search request. (e.g. Yahoo, Magellan, Lycos, AltaVista, etc.).
Try it, you'll love this dogpile!
- Backup your computers regularly and store backups in a fireproof
safe or file cabinet or away from the office in a secure location
(e.g. safe deposit box).
- Check your computer backups often to make sure they contain
what you think they do and to ensure complete data restoration if
needed (heaven forbid!).
- Never miss a good opportunity to shut up!
- Make sure your office "queen bees" aren't really
killer bees. The ongoing and far reaching damages caused by lousy-attitude
employees and trouble-stirrer upper-types usually outweigh the benefits
of their legal skills. Attitudes are indeed contagious and it's
a good idea for us to ask ourselves often if our attitudes are worth
catching!
- Sign up for free notification and abstracts of helpful law
firm management articles at www.ljx.com/lawfirmmanagement/express.
- When gathering the information needed to check for conflicts
of interest, don't forget to ask for other names parties may have
used in the past (marital, maiden names, etc.).
- Everyone loves cash bonuses, but look for other, more creative
ways to motivate and reward performance excellence (dinner for two
gift certificates, extra time off, handwritten thank you notes,
remembering to say "thank you" more often). Don't let
your employees be among those who complain "When I'm right
who remembers and when I'm wrong who forgets!?!?!"
- Track your referral sources carefully and appropriately thank
individuals who have referred clients to you.
- We expect our doctors to stay up to date in their respective
fields and clients demand the same from their attorneys. Learn to
use technology to your advantage and mark your calendars for May
14 & 15, 1998 to attend the N.C. Bar Association's Legal Technology
Expo at the Greensboro Coliseum! Earn CLE credit, network with hundreds
of your peers and go home armed with state of the art technology
tips and information.
- Laugh often and learn to laugh at yourself ("Blessed are those
who can laugh at themselves for they shall be forever amused"). While
it may be a bit challenging to figure out just what is appropriate humor
these days, a good sense of humor remains one of our best "tools"
for keeping a balanced and healthy perspective in an often unbalanced
world.
- "Yesterday is a canceled check. Tomorrow is only a promissory
note. Today is the only cash I have so I had best spend it wisely!"
Byline: The author, Nancy Byerly Jones, former Executive Director
& Management Counsel for the N.C. State Bar's Lawyers' Management
Assistance Program, is president of Nancy Byerly Jones & Associates,
Inc. which provides management consulting and training, mediation
of employee disputes and office management temp services. She and
her staff can be reached at 919/968-6068 / P.O. Box 3097 Chapel
Hill, NC 27515 / Fax: 919/967-FAX4 (3294) or E-mail:jonesnb@aol.com.
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