The Importance of Personal Interaction in Legal Client Services
Generative AI tools can summarize court decisions, draft legal memos, and even engage in natural-sounding conversation. It’s tempting to imagine a future where much of a lawyer’s client-facing work is handled by machines. Intake forms become chatbots. Follow-up emails are automated. The tone sounds just right. It’s efficient, scalable, and consistent. But is it wise? While automation has its place,…