A recent Reddit thread posed the question “what are some examples of best practices you employ in your daily routine or have learned from more senior attorneys?”. The following is a summary of the responses, edited for repetition and some negative advice removed. In some cases, more senior attorneys submitted their thoughts. These are helpful suggestions whether you are a…
Over the last several years there has been momentous change in the work world. During the pandemic, lawyers and their teams learned how to work from home using new tools and technologies. People reassessed their lives, and some retired or changed focus and followed their passions. Economic shifts resulted in reductions in force and layoffs. Many lawyers want to continue…
Many law firms are excited to embrace new hires and provide orientation and some onboarding. Then the new hire is left in the coming weeks or months to sink or swim. Handing a new hire, whether an associate, a lateral or support staff, an employee manual and making introductions cannot ensure a smooth transition. Set Up for Success Once your…
Client-centric legal services focus on the client journey. Your primary objective is to make sure that your client has a great experience with your firm, win or lose. From start to finish, your firm’s processes are centered on the client. Here are five options to enhance your firm’s focus on the client and increase client satisfaction. 1. Ask the Client…
Whether you have a virtual office, have remote or hybrid employees on the team, contract with an outside attorney for overflow, or outsource administrative functions, the way you manage the remote team will differ from how you may manage on-site attorneys and support teams. What tools and tactics will help you confidently manage virtual employees without micromanaging them? Outsourced Services…
For the past seven years, with the help of attorney and journalist Bob Ambrogi of LawSites, the ABA TECHSHOW has kicked off with a startup pitch competition. New and recent products emerging in the legal vertical submit an application. The applications are then whittled down by a panel of judges to a manageable 40 and then put up for a…
Many clients want to text with their attorneys, but firms may be wary for many reasons. However, there are ways to meet in the middle. Texting reminders of deadlines and appointments, directions, and other short messages may make it easier for clients to be responsive. Attorneys also want to keep a record of these texts, especially to monitor communication between…
Returning original documents to clients is now the best practice in law firms. However, when a family member contacts the firm and says, “do you know where my mom’s will is?” or a small business asks “do you have my articles of incorporation” most firms want to be helpful, but the matter is literally out of their hands. There are…
You cannot manage time. You can’t make it faster, slower, or create more of it. However, you can manage yourself, your focus, and your priorities. What results are you trying to achieve by controlling how you use the time you have more effectively? From triaging priorities to task management to controlling interruptions, we will explore some techniques to leverage how…
By Catherine Sanders Reach and Roberta Tepper When lawyers hear the term “succession planning”, many automatically think of planning for retirement or closing a practice due to death or disability. But succession planning encompasses far more than closing. A robust succession plan should include a plan by which the practice or firm can continue to operate notwithstanding seemingly catastrophic changes—it…