Lawyers keep a lot of information – documents, emails, legal research, project plans, communications, and more – and often that information is spread out among different siloed repositories. There are few ways to search across all those separate properties or query it all to get the answer you need without wading through files and emails. If you are a Dropbox…
Many law firms are excited to embrace new hires and provide orientation and some onboarding. Then the new hire is left in the coming weeks or months to sink or swim. Handing a new hire, whether an associate, a lateral or support staff, an employee manual and making introductions cannot ensure a smooth transition. Set Up for Success Once your…
Client-centric legal services focus on the client journey. Your primary objective is to make sure that your client has a great experience with your firm, win or lose. From start to finish, your firm’s processes are centered on the client. Here are five options to enhance your firm’s focus on the client and increase client satisfaction. 1. Ask the Client…
The technology that powers ChatGPT, Open AI using a large language model (LLM), can be turned to look at specific data repositories. Law firms can create tools that can be used internally or externally to query and chat with a firm’s own data. Several products are already on the market that let you turn an LLM generative AI towards your…
Whether you have a virtual office, have remote or hybrid employees on the team, contract with an outside attorney for overflow, or outsource administrative functions, the way you manage the remote team will differ from how you may manage on-site attorneys and support teams. What tools and tactics will help you confidently manage virtual employees without micromanaging them? Outsourced Services…
Generative artificial intelligence is all the buzz and Microsoft is rolling out an AI tool called “CoPilot” with the promise of helping you leverage the Microsoft 365 tools so that you can synthesize information, ask your own data questions, suggest ways to be more responsive, stay on top of your schedule and more. While we are waiting for these enhancements…
Facebook, the popular social media platform, has many options for businesses as well as individuals. If you or your firm has a Facebook presence, there are some options to consider about how you can leverage this platform effectively and ethically. Is It the Right Place to Be? A law firm Facebook page can help promote the firm’s work and connect…
Every week subscribers receive the ICYMI enewsletter from the NCBA Center for Practice Management. The newsletter highlights tips, tools, trends, and techniques to help your law practice. The following are a few popular links from the past issues of the newsletter. Google Is Rolling Out Passkeys, the Password-Killing Tech, to All Accounts 5/5 The promise of the FIDO standard was the eventual…
Microsoft currently has support for multiple versions of Outlook, both professional and home versions – for Mac, PC, browser, subscription, stand-alone, and more. About a year ago the company started to announce that it would be consolidating “One Outlook” to a single version. Now subscribers to MS 365 who use installed Outlook have a preview of what the future holds….
At the recent Bar Leadership Institute and subsequently the NCBA Board of Governors meeting, CPM Director Catherine Sanders Reach shared some tips for productivity and efficiency for busy lawyers and bar volunteers. Like tips? Sign up for the free ICYMI newsletter and follow the CPM blog, From the Center. NCBA members get free consultations and live/archived monthly webinars. Emojis…